Ensuring the safe delivery of your tiles is our utmost priority.

Deliveries typically occur between 8:00 am and 6:00 pm, Monday to Friday, excluding Bank Holidays. For specific morning, afternoon, or timed deliveries, please request this service, note that a small charge may apply.

Upon dispatch of your tiles, we will contact you to arrange delivery, usually within 5 working days. All orders are securely packed and delivered on pallets.

Please note that the delivery driver will determine the nearest safely accessible point to your property, which may be the driveway or the kerbside. The driver cannot assist with handling or unpacking goods.

A responsible person must be present to accept and sign for the delivery. Any shortages, damages, or discrepancies must be noted on the delivery note and reported within the specified period as outlined in our Terms .

While we take every precaution to ensure your tiles arrive in excellent condition, if any damage is suspected or observed, please follow these steps:

Mark "Damaged" on the delivery note.

Take photographs of the damaged pallet and goods.

Inform us immediately via email.

Occasionally, there may be a few tiles with small chips or cracks on the edges or corners, which can typically be used for cuts by your tiler.

Please check your delivery against the delivery note, noting any missing items, and inform us immediately via email.

When unpacking your tiles, exercise caution to prevent tiles from falling over. Most orders are shrink-wrapped for protection, but we recommend arranging adequate help to move your order into your property promptly upon delivery.

We advise against scheduling your tiler until after your order has arrived, as we cannot be held responsible for any costs incurred due to delayed delivery.

We recommend ordering an extra 10% tiles to ensure you have enough in case of any damage during installation.

Should you have any further questions or concerns, please don't hesitate to contact us.

Stock Orders Return Policy:

In the event that you change your mind upon receiving your tiles, we offer a hassle-free 14-day return policy. Simply send your order back to us, and we'll issue a refund, deducting a 20% restocking fee and excluding the original delivery charge.

Please take note of the following:

You must return the goods to us within 14 days of receipt, provided they are in their original resalable condition.

We do not accept returns for leftover tiles or partial orders. Returns are only accepted for full orders, with all tiles undamaged and in their original, unopened packaging. We cannot accept returns for unboxed or damaged tiles.

You are responsible for arranging transportation back to our warehouse; we are unable to cover this cost.

We recommend securely wrapping the tiles to a pallet and using a reputable delivery company to ensure safe arrival.

Once your order arrives at our warehouse and has been checked, we will issue a refund for the cost of the tiles, minus a 20% restocking fee. Please note that the original delivery charge will not be refunded.

Refunds may take up to 10 working days to be processed and credited to your account.

If you wish to initiate a return, please contact us via email within 48 hours of receiving your order. We will provide you with a returns confirmation to print and attach to the pallet(s) you are returning.

Samples and custom order tiles:

Unfortunately, we are unable to facilitate returns for sample tile orders or custom order tiles.

Makani Collective | Privacy Policy

Makani Collective Ltd respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or communicate with us and tell you about your privacy rights and how the law protects you.

If we make changes to this policy, we will notify you by updating this statement on our website.

You can access our website home pages and browse our website without disclosing your personal data. However, when you register with us in order to place an order, or request brochures or other information, you may be asked to provide certain information about yourself.

WHAT INFORMATION WE COLLECT AND HOW DO WE OBTAIN IT

When you register with us, go all or part-¬way through the process of placing an order, or request information, you will be asked to provide certain information such as your name, address, details of your credit card (only if you are placing an order and paying by credit card and only for the purpose of passing this to a payment processing merchant -¬ we do not retain your credit card details), telephone number and email address so that we can process and fulfil your information request or order, notify you of your order status and inform you of special offers and promotions.

HOW WE USE YOUR INFORMATION

We use the information that we collect about you to:

Process your order

Manage your account

Administer this website.

Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.

Notify you about enhancements to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone or email.

Contact you by email via a third-party service provider in the event that you partly complete an order online but then decide not to complete the ordering process.

Allow you to participate in any interactive features of our service, when you choose so to do.

KEEPING IN TOUCH WITH YOU

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

If you decide you do not want us to contact you, you can request that we stop using your personal data for marketing and promotional purposes by writing to the Data Protection Manager at Makani Collective Ltd, 71 Lincoln’s Inn Fields, London, WC2A 3JH or by emailing Makani Collective at contact@makani-colletive.com, using the subject “Security and Privacy Enquiry”.

Please note that although we will act quickly, you may continue to receive mailings which are already on their way to you for a short time while your request is being dealt with.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

During the fulfilment of your order, the processing of your payment details or the provision of support services, we may be required to send your data to trusted third parties outside of the European Economic Area (EEA). We provide only the information they need to perform their specific services. Data transferred for this purpose is covered by a contract between Makani Collective and these businesses that safeguards your personal data. Other than this we will not transfer personal data to countries outside the EEA without prior notification.

HOW WE PROTECT YOUR PERSONAL DATA

We secure access to all transactional areas of our website using ‘https’ technology. Access to your personal data is password-protected, and any payment transactions will be encrypted using SSL technology. Transfer of data to trusted third-parties is done using secure ‘https’ websites or ‘sftp’ technology.

DISCLOSURE OF YOUR INFORMATION

We do not disclose your personal information to third parties for their direct marketing purposes. We will only disclose data directly relevant and necessary to accomplish the purposes specified. We may disclose your personal information to authorised third party service providers who help us to provide our services such as:

Payment providers to facilitate purchases.

Fulfilment providers to facilitate order management, packaging and delivery.

Marketing and advertising providers in order to personalise your experience where you consent.

Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims, to protect Makani Collective’s rights, property and the safety of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We do not give permission to our third-party service providers to use your personal data for their own needs and only allow them to process your personal data for specified purposes as instructed by Makani Collective.

COOKIES AND IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system, browser type, version, and the website that you visited prior to this site, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern;

To store information about your preferences, and so allow us to customise our site according to your individual interests;

To speed up your searches;

To recognise you when you return to our site.

We use a number of different cookies to track different services. These are outlined below. If you would like to know about cookies and how to control them visit here for guidelines – aboutcookies.org.

Session Cookies:

These are cookies that we use to remember your log in details and what you've added to your basket. These are necessary to ensure the website functions correctly and that you can make purchases. More information can be found at www.allaboutcookies.org/cookies/session-¬cookies-¬used-¬for.html

Performance Tracking Cookies:

Google Analytics -¬ This cookie is used to track visits and orders placed. It also helps us attribute traffic and sales to third party advertising. This cookie is triggered upon arriving on Fired Earth. More info: http://www.google.com/policies/privacy/ads/

Google Adwords -¬ AdWords Tracking Code is used to track visits and orders placed from advertising on Googles search and display network. This cookie is triggered when a user visits and makes purchases via Googles sponsored ads and is triggered on the confirmation page. More info: http://www.google.com/policies/privacy/ads/

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Web pages you view while on this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

Social:

These are cookies which trigger to allow you to share pages and products via social Networks.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

YOUR RIGHTS

The General Data Protection Regulation provides for rights of access, modification, and deletion of your personal information.

The GDPR provides you with the following rights:

The right of access

Your right to obtain confirmation as to whether or not personal data are being processed, and, where that is the case, access to the personal data along with details regarding the nature of processing.

The right of rectification

Your right to obtain the rectification of inaccurate personal data.

The right of portability

Your right to receive the personal data concerning provided to us, in a structured, commonly used and machine-readable format.

The right to be forgotten

Your right to erase your personal data.

The right to restrict processing

Your right for your data to be effectively ‘frozen’; stored and not further processed.

The right to object

Your right to object to how your personal data is processed including your right to object to our profiling of you as outlined in this privacy policy. You can exercise the right at any time by writing to the Data Protection Manager at Makani Collective, 71 Lincoln’s Inn Fields, London, WC2A 3JH or by emailing contact@makan-collective.com, using the subject “Security and Privacy Enquiry”.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

MONITORING COMMUNICATIONS

As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from us may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor incoming and outgoing email.

CONTACT US

If you have any questions relating to this policy or the use by us of personal data please write to the Data Protection Manager at Makani Collective, 71 Lincoln’s Inn Fields, London, WC2A 3JH or by emailing contact@makan-collective.com, using the subject “Security and Privacy Enquiry”.

CHANGES TO THE SECURITY AND PRIVACY POLICY

We keep our Security and Privacy Policy under regular review, and we will place any updates in this webpage. This privacy policy was last updated on 24 April 2024.

HEAD OFFICE CONTACT DETAILS

Data Protection Manager

Makani Collective Ltd

71 Lincoln’s Inn Fields

London

WC2A 3JH

contact@makani-collective.com

Makani Collective | Terms

When visiting or shopping via this website, you accept our terms and conditions of sale, which is stated below. The following terms and conditions of sale, concern quotes and sale of products from Makani Collective Ltd.

How to contact us:

You can contact us by writing to us at the above address, or by emailing us at contact@makani-collective.com.

Pricing

Prices charged will be the current price you have been given on the day on which the order is placed, unless otherwise stated in writing by the Company.

Prices will be verified by accepting the order confirmation.

Delivery lead times

The Company will make all reasonable efforts to deliver all goods within the period stated upon confirmation of order. The Company will not have any liability to the Customer for any delay in delivery. All freight costs are borne by the Customer.

It is a condition of the contract that the Customer is responsible for inspecting goods upon delivery. Visible damages are to be noted on the freight document. A written claim should immediately be notified to the Company by email contact@makani-collective.com together with a description and pictures. In case of non-visible damage/shortage a notice of claim in writing must be sent to the Company within 5 days from the delivery date. If no one is available when the product is delivered any redelivery costs will be borne by the Customer.

Payment terms

Unless otherwise arranged, goods will be dispatched only upon receipt of payment in full from the Customer.

Any charges levied by the Customer’s bank in process of payment for Company’s product will be paid by the Customer.

Orders

An order will be considered placed once the Company has received an order confirmation by the Customer. A confirmed order cannot be cancelled.

It is the responsibility of the Customer to verify the specification of the goods as outlined in the sales order confirmation provided to the Customer.

Manufacture of an order will not commence until receipt of advanced payment in full.

If an ordered item meets the specification agreed to in advance on the sales order confirmation, these goods may not be returned under any circumstances.

All products are handcrafted. The tonalities and depths of the colours, unevenness and variation in thickness may vary and the final result may marginally differ from the sample colour. If reorders are made the Company strives to deliver a product equivalent to that already ordered but due to the handcrafted nature of the tiles, slight differences may occur in the different firing batches. By confirming the order the Customer accepts these sales and delivery terms.

For tiles ordered from our Company for delivery outside the UK, the tiles may be subject to import duties and taxes which are levied when delivery reaches the specific destination. Unless otherwise stated (please ask us if you require clarity) the Customer will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local Customs Office for further information before placing your order.

Please also note that the Customer must comply with all applicable laws and regulations of the country for which the tiles are destined. The Company will not be liable for any breach by you of such laws.

Property and Risk

The risk of loss or damage to the goods passes to the Customer upon delivery.

Any goods delivered to the Customer remain the property of the Company until payment in full of all amounts due to it from the Customer has been received by the Company.

Guarantees and Liability

The Company will have no liability to the Customer or any third party if the Customer does not comply in all respects with the Company’s instructions in relation to the product.

If the Customer notifies the Company immediately it becomes aware of any defect in the goods which appears within 24 months of delivery, the Company will, at its option, either repair or replace any goods found to be defective due to faulty manufacture supplied by the Company.

Where a defect has been notified, the Customer will, if so requested by the Company, return the goods to the Company at the Customer’s expense. If the Company subsequently confirms that the returned goods contain defects attributable to the Company, the reasonable costs of re-delivery incurred by the Customer will be refunded.

The warranties given above will not apply to defects that are due to fair wear and tear, accidental damage, or failure by the Customer or any third party to adhere to the Company’s instructions or recommendations. The tiling products supplied by us must be correctly and professionally installed if they are to last for their expected lifespan. The minimum required installation standards and specifications are those set out in the following documents of The Tile Association:

(A) https://www.tiles.org.uk/tiling-guide/

(B) https://www.tiles.org.uk/services/relevant-standards/

All terms, conditions and warranties implied by law, trade use or otherwise (including but not limited to any warranties as to quality or fitness for purpose) are excluded to the extent permitted by law. The Customer, by entering into the contract, acknowledges that the only warranties are those given expressly by the Company in these conditions.

Under no circumstances will the Company have any liability to the Customer for any loss or damage (whether direct, indirect, or consequential and whether in contract or in tort) except as expressly stated in these conditions.

Default

If the Customer: a. commits a breach of contract or b. fails to make a payment on the due date; or c. becomes insolvent or has a receiver appointed then, in any such case the Company Seller shall be entitled either to suspend the supply of goods or, at its option, to cancel the contract and repossess any goods for which payment has not been received in full. The Company Seller shall also have this right if it reasonably considers that any of the events mentioned (a), (b) or (c) above are likely to occur.

Severance

If any provision of these conditions is held by a court to be unenforceable, the remaining provisions of the contract will continue in effect.

Governing Law

The contract shall be governed by the laws of England and Wales.

Disputes

Any dispute between the parties are to be settled amicably or shall finally be determined by the Commercial Court in England and Wales.

Cookies

By using this website, you accept the use of cookies. You are in your right to turn the feature off in your browser.

We use cookies to improve our website and make it as user-friendly as possible. We collect several types of information. This information is completely anonymous and cannot be used to identify you.

Makani Collective Ltd.

71 Lincoln’s Inn Fields, London, NW6 1HP, UK.

Company no: 15480161

VAT no: 462571780